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Create a shared mailbox
Option to create a shared mailbox: when webmaster create a generic mailbox like inbox@mydomain.com, office@mydomain.com and etc. should have an option to add users who can have access (read only, read/reply, read/reply/delete messages), but also super user who can add/remove members ans set the permissions to this shared mailbox. All those users must have also email related to the same domain like Pawel.Wrzos@mydomain.com
Customer support service by UserEcho
I'm pretty sure all this is available right now. You can add CMS user, who will be able to manage mailboxes. And all the other features you've mentioned are available as well. Please contact our online chat support for help how to manage email.