2 Factor Authenticiation (2FA) / Multi-Factor Authentication (MFA)

I would like to request adding multi-factor authentication (MFA/2FA) capabilities to our product. MFA requires users to provide two or more verification factors when logging in, which greatly enhances account security.

Specifically, I propose one of the following MFA methods:

• Authenticator app verification - Users install an app like Google Authenticator or Microsoft Authenticator to generate time-based verification codes. More secure than SMS.
• SMS text message verification - Users must enter a code sent to their mobile device via text message. This is the most common and user-friendly MFA approach.

The benefits of adding MFA include:

• Preventing unauthorized account access - MFA blocks criminals even if they steal user passwords.
• Increased user trust and satisfaction - Users feel more secure knowing their accounts are protected.
• Regulatory compliance - MFA may be required to comply with regulations like HIPAA or PCI DSS.
• Reduced help desk costs - Fewer accounts are compromised, resulting in fewer password reset calls.